OMFG... that is the only word that comes to my mind when i think of this damn Hughes Net connection.
When it was sold to me not a word about SHARED BROAD WITH... they called it this... i was advised that i would have unlimited download and all the good stuff that you get with
broadband. Now i asked if there was anything hidden etc... and they said no... charged me $189.00 for the installation and 1st month. I was like
ok np, here pay it, so i did.
They came out and installed it. the tech NEVER not once tried to use my computer to set anything up. He said
newp you have to do that. It works with my laptop you need to set it up via your computer. So i did, not one hand from them.
I sent 3
emails for tech support, i can't call them
cus we don't have a land line and i don't get signal from my cell phone where my computer is. Not 1 answer for help. So i got someone to come out and check my computer, it was fine... they said to me when they found out it was
Hughes net... "
Ummm...
Hughes net shares their
band with and you are limited on everything you do... you will ONLY get dial speed no matter what they promise you. I would suggest seeing how much it would be to get that cable fixed your sister in law
accidentally ripped out the ground.
So i talked to other people in the area that were told the SAME stuff and i sent an email about cancellation info of the system. They quickly responded to me for that.
I called around and found out that I can get the line fixed, might cost me something but i can get it fixed. So i called frontier net and
found out that it can be fixed, won't cost me nothing and to top it off i will be getting a land line AND
dsl, free dial up if needed and a free laptop, A Dell Mini 9 or
sumtin... i was like
ok what's the price... same freaking price as what i am paying now!!!! WOW!!!!!!!
So i ordered it, was gonna be installed on the 27
th, tomorrow but stupid me decided i wanted to be here
LOL and its getting installed on the 4
th of
April... a
Saturday. So 1 week without
Internet, but i was told today that i might have to use dial up til i get it... at least this way i will be able to get on line and talk on the phone etc but not worry about the
band with.
Well i called them this afternoon, firstly, they don't know
shyt, their operators don't listen to anything you say and what
aggravated me the most was when i told them my name and they still called me what i told them NOT to... and above all none of the operators spoke
english and i swear i spoke to someone named POLE... i was told at my one job that the operators that are over seas are told to pick something and that would be your name... i actually believe that. well the operators didn't listen at all, the first one in the billing/account heard the words cancellation, not paying and that was it. I was like are you
actually listening to me???? she was like ya and then proceed to
pass me over to tech support... DID I ASK FOR THIS? NO I DIDN'T!!!!!! So now a 20 minute wait on the phone line and i get disconnected.... JOY!!!!! So i called back, went
thru their
shyt system AGAIN and the guy refused to send a tech out to look at the installation etc... I even tested him to see if he was listening, and he wasn't, then i refused to talk to him and his
supervisor for the floor got on the line and said we can't do that blah blah blah... and passed me over to the place i started... and the girl was crap, same person i spoke to begin with.
This is when i lost it totally, this girl TRIED to use the terms and conditions against me so I used the contract i signed... that they are and were totally in breech of it. From day 1, i hadn't had the access i was promised in the contract and being in customer service, i do know how to use the system. They started throwing stuff at me, so i started throwing stuff at them. So she hung up on me, in my eyes this is a win!!!! so tomorrow i will be calling them On my way to work to CANCEL the account. I will NOT pay for anything I am not able to use. I will be getting a refund too... as i didn't use the system in full... they can return my money.
SO please people BE WARE NEVER USE SAT NET and least of all
HUGES NET!!!!!!! I am serious... used it for a month and got nothing but
hassle.
but i have to say i am getting better net in on the 4
th WOOHOO!!!!!!!!!!!!